1stpine.com

Privacy Policy

Effective Date: April 25, 2026 | Last Updated: April 25, 2026

1. Introduction

First Pine Commerce LLC (“we”, “us”, “our”) operates First Pine Commerce at https://1stpine.com. This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use our services, or make a purchase from our website. We are committed to protecting your privacy and handling your data in an open and transparent manner.

2. Information We Collect

We collect various types of information to provide and improve our services to you.

a) Personal Information (provided directly)

When you interact with our website, such as placing an order, creating an account, or contacting customer support, you may provide us with personally identifiable information, including:

  • Your full name
  • Email address
  • Phone number
  • Shipping and billing addresses

b) Payment Information

When you make a purchase, your payment information is collected. This includes details such as your credit card number (Visa, Mastercard, American Express, Discover) or PayPal account details. Please note that we utilize third-party payment processors, Stripe and PayPal, to handle all transactions securely. We do NOT store your full credit card numbers, CVV codes, or other sensitive payment card details on our servers.

c) Automatically Collected Information

When you access or use our website, we may automatically collect certain information about your device and your usage patterns, including:

  • Your Internet Protocol (IP) address
  • Browser type and version
  • Operating system
  • Device information (e.g., device ID, manufacturer)
  • Referring URLs
  • Pages you visit on our site
  • The time and date of your visit
  • The duration of your session

d) Transaction Data

We collect data related to your purchases and interactions on our site, which includes:

  • Order history
  • Amounts paid
  • Products purchased

e) Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our service and hold certain information. For detailed information about the cookies we use and your choices regarding them, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  1. To process and fulfill your orders, including custom T-shirt designs and print services.
  2. To send you order confirmations, shipping notifications, and updates regarding your purchase.
  3. To process payments securely through our trusted payment partners, Stripe and PayPal.
  4. To provide customer support, respond to your inquiries, and handle returns or exchanges.
  5. To prevent fraud, detect security incidents, and protect the security and integrity of our website and services.
  6. To improve our website functionality, user experience, and product offerings.
  7. To comply with legal obligations, applicable laws, and regulations (e.g., tax and accounting requirements).
  8. To send you marketing communications about our products, promotions, and news, but only if you have explicitly opted in to receive them. You can unsubscribe from these emails at any time using the link provided in the email.
  9. To analyze website performance and usage patterns to better understand how our customers interact with our services.

4. How We Share Your Information

We share your information with third parties only in the ways that are described in this Privacy Policy.

  • Stripe and PayPal: We share necessary payment and billing information with Stripe and PayPal to process your payments and prevent fraudulent transactions.
  • USPS, UPS, and FedEx: We share your name, shipping address, and contact information with these shipping carriers to facilitate the delivery of your orders.
  • Legal authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).

We do NOT sell, rent, or trade your personal information to any third party for their marketing purposes.

5. Important Stripe Disclosure

Stripe, our primary payment processor, may collect information about your device (such as IP address, browser language, and operating system), browsing behavior (including pages visited, links clicked, and mouse movements), and form data entered in the checkout — even if you do not complete the transaction. This data is collected by Stripe for fraud prevention, security purposes, and to improve their services. For more detailed information on how Stripe collects, uses, and protects your data, please review Stripe’s Privacy Policy.

6. Data Security

We are committed to protecting the security of your personal information. We implement a variety of security measures to maintain the safety of your data:

  • SSL/TLS encryption: All data transmitted between your browser and our website is protected using industry-standard SSL/TLS encryption.
  • PCI-DSS compliance: We maintain PCI-DSS compliance through our use of Stripe and PayPal, ensuring that sensitive payment card data is handled securely and that we never store raw card data on our servers.
  • Restricted access: Access to your personal data is restricted to authorized personnel only, who are required to keep the information confidential.
  • Regular security audits: We conduct regular security audits and monitoring to identify and address potential vulnerabilities.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order and transaction records: We retain these records for a period of seven (7) years to comply with legal and accounting requirements.
  • Account data: Information associated with your customer account is retained as long as your account is active. If you request account deletion, your data will be removed within a reasonable timeframe, subject to legal retention obligations.
  • Marketing preferences: Your marketing preferences are retained until you unsubscribe from our marketing communications.

8. Your Rights

All Users

You have certain rights regarding your personal data:

  • Access, correct, or delete: You have the right to request access to, correction of, or deletion of your personal data that we hold.
  • Opt out of marketing: You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link provided in every marketing email.
  • Data copy: You may request a copy of the personal data we hold about you.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to know: You have the right to know what personal information is collected about you and how it is used.
  • Right to delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to opt-out of sale or sharing: You have the right to opt-out of the sale or sharing of your personal information.
  • Right to non-discrimination: You have the right not to be discriminated against for exercising your CCPA/CPRA rights.

To exercise any of these rights, please contact us at help@1stpine.com. We will respond to your request within the timeframe required by law.

Note on Stripe and CCPA/CPRA: If you use Stripe for payment, Stripe may share device and activity data with advertising partners for fraud prevention and security purposes. This sharing might, in certain contexts, be considered a ‘sale’ or ‘sharing’ of personal information under the CCPA/CPRA. If you wish to exercise your right to opt-out of such ‘sale’ or ‘sharing’ related to your interactions with Stripe on our site, please contact us at help@1stpine.com.

9. Children’s Privacy

First Pine Commerce is not directed to children under the age of 13. In compliance with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers. Our services are intended for individuals who are at least 18 years of age.

10. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. Specifically, your data may be processed in the United States and other countries via our payment processor Stripe (Stripe, LLC, USA) and our shipping carriers (USPS, UPS, and FedEx). By using our website and providing your information, you consent to this transfer of your data.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the website after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

help@1stpine.com

First Pine Commerce LLC 212 N. 2nd St. STE 100 Richmond, KY, 40475, US