1stpine.com

Payment Method

Effective Date: April 25, 2026 | Last Updated: April 25, 2026

At First Pine Commerce, we strive to make your checkout process smooth, secure, and convenient. We accept a variety of trusted payment methods to ensure your custom t-shirt order is placed with ease.

1. Accepted Payment Methods

We securely process payments through industry-leading platforms, Stripe and PayPal, offering you flexible options:

Credit & Debit Cards (processed securely via Stripe):

  • Visa
  • Mastercard
  • American Express
  • Discover

Digital Wallets:

  • PayPal
  • Apple Pay
  • Google Pay

2. Payment Security

Your payment security is our absolute priority. We implement robust measures to protect your financial information:

  • HTTPS/SSL encryption on all pages ensures that your personal and payment data is encrypted as it travels between your browser and our servers.
  • PCI-DSS Level 1 compliance is maintained through our payment processors, Stripe and PayPal. This is the highest security standard for companies that handle credit card information, ensuring your data is handled with maximum care.
  • We do NOT store your sensitive card number, CVV, or full payment details on our servers. This information is securely transmitted directly to our PCI-compliant payment processors.
  • Stripe Radar provides AI-powered fraud detection that analyzes every transaction in real time to identify and block fraudulent attempts.
  • PayPal Fraud Protection leverages PayPal’s dedicated security systems to monitor all PayPal payments for suspicious activity.

3. Accepted Currency

All prices displayed on our website and charged at checkout are in United States Dollars (USD). If your payment method is linked to an account in a different currency, your bank or card issuer may apply a foreign transaction fee or a currency conversion rate. These potential fees are outside of our control and are the responsibility of the cardholder.

4. How Payment Works

  1. Add Items to Cart: Select your custom t-shirts and designs, then add them to your shopping cart.
  2. Proceed to Checkout: When you’re ready, navigate to the checkout page.
  3. Enter Details & Select Payment: Provide your shipping address and choose your preferred payment method from the accepted options.
  4. Place Order: Your payment is authorized and charged when you click the “Place Order” button.
  5. Confirmation: Immediately after successful payment, you will receive an order confirmation email detailing your purchase.

5. Payment Failures

If your payment is declined during checkout, please try the following troubleshooting steps:

  1. Verify Details: Double-check that your card number, expiry date, and CVV (Card Verification Value) are entered correctly.
  2. Billing Address: Confirm that your billing address matches the address your bank or card issuer has on file.
  3. Contact Your Bank: Some banks or card issuers may block online or international transactions by default as a security measure. Contact your bank to approve the transaction.
  4. Try Another Method: If available, try using a different payment method (e.g., PayPal instead of a direct card payment).
  5. Contact Us: If you continue to experience issues, please reach out to us at help@1stpine.com, and we will gladly assist you.

6. Buyer Protection

PayPal Buyer Protection: Eligible purchases made through PayPal are covered by PayPal Buyer Protection. If your item doesn’t arrive or doesn’t match the seller’s description, PayPal may cover your full purchase price plus original shipping.

Stripe Chargeback Policy: If you encounter any issues with your order, we kindly request that you contact us directly at help@1stpine.com before initiating a chargeback with your bank. We are committed to resolving any concerns quickly and efficiently. Filing a dispute directly with your bank without contacting us first may prolong the resolution process.

7. Refunds

Approved refunds will be processed and returned to your original payment method within 5–7 business days of approval. For comprehensive details regarding our refund process, please refer to our Return & Refund Policy.

8. Contact

Should you have any questions or require assistance with your payment, please do not hesitate to contact our customer support team:

Email: help@1stpine.com Phone: +1 859 972 3785 Hours: Monday–Friday, 9 AM–5 PM GTM-7